Refund Policy for Westpoint Cricket Club 

1. Introduction

This Refund Policy outlines the terms and conditions under which Westpoint Cricket Club (“Club,” “we,” “our,” or “us”) will provide refunds for membership fees, merchandise purchases, and event tickets. Our goal is to ensure fair and transparent refund practices while maintaining the financial stability of our Club. 

2. Membership Fees

2.1. Annual Memberships: 

• Annual membership fees are generally non-refundable. 

• In exceptional circumstances (e.g., relocation, serious illness), partial refunds may be considered on a case-by-case basis. 

• Requests for refunds must be submitted in writing to the Club committee. 

2.2. Seasonal Memberships: 

• Refunds for seasonal memberships will be prorated based on the remaining time in the season. 

• No refunds will be issued after 50% of the season has elapsed. 

2.3. Processing of Refunds: 

• Approved refunds will be processed within 14 business days. 

• Refunds will be issued using the original payment method where possible. 

3. Merchandise Purchases

3.1. Return Eligibility: 

• Unworn, unwashed merchandise in original condition with tags attached may be returned within 14 days of purchase. 

• Custom or personalised items are not eligible for return unless defective. 

3.2. Refund Process: 

• To initiate a return, contact your team coordinator or Jay Patel (Club Treasurer). 

• Include your order number and reason for return. 

• You will responsible for return shipping costs unless the item is defective. 

3.3. Refund Amount: 

• Full refund of the purchase price will be issued for eligible returns. 

• Shipping costs and Stripe charges are non-refundable. 

3.4. Exchanges: 

• Exchanges for different sizes or colors are allowed within the 14-day return period, subject to availability. 

4. Event hosted by the club requiring you to purchase a ticket.

4.1. Cancellation by the Club: 

• Full refunds will be provided if an event is cancelled by the Club. 

• In case of postponement, tickets will be valid for the rescheduled date. Refunds will be offered if the new date is unsuitable. 

4.2. Cancellation by the Ticket Holder: 

• Refunds for ticket cancellations by the holder will be considered up to 7 days before the event. 

• Payment gateway charges may be deducted from the refund amount. 

• No refunds will be issued for cancellations within 7 days of the event, except in extenuating circumstances. 

5. Private Coaching Sessions

5.1. Private Coaching sessions organised by parent directly with the coach are not club responsibilities.  

6. Processing Time

6.1. All approved refunds will be processed within 5-10 business days. 
6.2. Refunds will be issued to the original payment method used for the purchase. 

7. Exceptions

7.1. The Club reserves the right to make exceptions to this policy in extraordinary circumstances. 
7.2. All exceptions must be approved by the Club committee. 

8. Disputes

Any disputes regarding refunds will be resolved by the Club committee. Their decision will be final and binding. 

9. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. 

10. Contact Information

For any questions or to request a refund, please contact us at: 

Westpoint Cricket Club 
Address: 2 Webster St, Point Cook, VIC 3030
Email: [refunds@westpointcricketclub.com] 

By making a purchase or becoming a member of Westpoint Cricket Club, you acknowledge that you have read, understood, and agree to this Refund Policy. 

Last Updated: 06-09-2024